Michelle Lamond

Michelle Lamond

Michelle Lamond

Senior UX Designer / EdTech / Enterprise

Designing edtech, enterprise,
and AI-powered learning products.

11+ years leading design of complex systems, spanning operational tools, consumer-facing test sales platforms, data reporting solutions, and AI-powered learning and assessment experiences.

E-Commerce / Conversion & Growth / Accessibility (WCAG)

Led end-to-end redesign of a global high-stakes test registration platform. Simplified core flow (sign up, test scheduling, and checkout.) Personalized the experience per customer journey segmentation. Consolidated scattered accommodations information into a single point of reference.

2.8x increase in conversion

8.8% boost in average order value (AOV)

5x faster task completion

0–1 Product / AI / NLP / Mobile App Design

0–1 design of an R&D AI-powered mobile learning app. English-language learning mobile app featuring an innovative, role-playing interactions to practice communication skills. Advocated for a lean launch to test core assumptions. Optimized onboarding post-launch flow to increase user completion and engagement.

1st product shipped in the AI Lab

50% increase in onboarding completion

5+ innovative item types created

Enterprise UX / Workflow Optimization / Power BI

Accelerated delivery of business-critical data from weeks to minutes. 0–1 design of a self-service Power BI reporting tool for 15+ internal roles to access real-time test development data. Reduced the need for specialist requests for custom reports and Excel manipulation.

~480x faster data retrieval

15+ internal roles supported

About me

I've spent 11 years designing EdTech products that serve learners, educators, and administrators in K12 and higher ed—from learning and assessment platforms to operational tools to data reporting solutions. I've helped teams boost revenue, reduced critical workflows from weeks to minutes, shipped products from 0–1 in ambiguous environments, and led design with state departments of education.

I'm a resourceful and strategic problem-solver. When timelines are short and budgets are tight, I apply cost-effective methods to ship successful solutions without sacrificing quality. I believe the best outcomes arise from diverse perspectives and collaborative environments. I specialize in bringing the right people together, asking clarifying questions, and building shared understanding to surface the brightest ideas.

Sometimes the most elegant solutions are simple and straightforward; sometimes they're complex and bespoke. By helping teams envision their ideal future state and building a practical UX roadmap to get us there, I ground our work in thoughtful strategy while harnessing an innovative mindset.

I've shipped over a dozen products and features over the past 11 years, secured key contracts, authored internal newsletters on accessible design, and advanced human-centered practices to achieve measurable outcomes. If you're looking for a strategic design partner who can uplift teams and design solutions that move the needle, I would love to hear from you!

What people say about working with me

What people say about
working with me

Michelle's redesigned TOEFL registration flow reduced time to register for an exam by more than half and increased both the overall conversion rate & the average order value per test taker. I've worked with many designers over the years, and Michelle ranks #1 in terms of user advocate… Read more on LinkedIn

— Lead Product Manager

An outstanding UX designer who brings thoughtfulness, innovation, and dedication to every project she undertakes. Her ability to prioritize the user experience is second to none, as she consistently ensures designs are research-driven and user-focused… Read more on LinkedIn

— Sr. R&D Instructional Designer

A strong advocate for her customers, especially those with disabilities. I learned to rely on her position to challenge her team to think outside the box and create more equitable outcomes… Read more on LinkedIn

— Sr. Accessibility Specialist

Excels as both a UX designer and a strategic thinker. Her ability to deliver detailed, thoughtful designs is matched by her commitment to driving UX strategy at a higher level… Read more on LinkedIn

— Sr. UX Researcher

What are your business or product goals?

Let's have chat about your needs.

What are your business or product goals?

Let's chat about your needs.

What are your business or product goals?

Let's chat about
your needs.

About me

I've spent 11 years designing EdTech products that serve learners, educators, and administrators in K12 and higher ed—from learning and assessment platforms to operational tools to data reporting solutions. I've helped teams boost revenue, reduced critical workflows from weeks to minutes, shipped products from 0–1 in ambiguous environments, and led design with state departments of education.

I'm a resourceful and strategic problem-solver. When timelines are short and budgets are tight, I apply cost-effective methods to ship successful solutions without sacrificing quality. I believe the best outcomes arise from diverse perspectives and collaborative environments. I specialize in bringing the right people together, asking clarifying questions, and building shared understanding to surface the brightest ideas.

Sometimes the most elegant solutions are simple and straightforward; sometimes they're complex and bespoke. By helping teams envision their ideal future state and building a practical UX roadmap to get us there, I ground our work in thoughtful strategy while harnessing an innovative mindset.

I've shipped over a dozen products and features over the past 11 years, secured key contracts, authored internal newsletters on accessible design, and advanced human-centered practices to achieve measurable outcomes. If you're looking for a strategic design partner who can uplift teams and design solutions that move the needle, I would love to hear from you!

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